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Delivery Information
We ship to the UK, Republic of Ireland and Europe.
UK, Guernsey, Guernsey, Isle of Man, Jersey, Northern Ireland etc
Orders for in-stock items are normally sent within 1 working-day (Mon-Fri) using the Royal Mail Tracked 24 (or 48) service. A "shipped" notification e-mail is autmatically sent once your order is at the Post Office, usually around 4pm. Prices are £3.75 (Tracked 48) and £4.75 (Tracked 24) for orders up to 2kg, with a slight increase for larger/bulkier orders.
Post Codes BT, GY, HS, IM, JE, KW, PA60-75, PA78, PH30, PH41-PH44 and ZE2-ZE3 may see an additional day in transit times.
Please note that if you specifically leave delivery instructions such as "if not in, please leave behind gate or with number 73" - it is your responsibility if the package goes missing after proof of delivery.
If you place an order and find you need to add more to it - the easiest thing to do is place another order and we'll combine into a single package with the 2nd postage cost refunded back to you.
Orders placed using "bank transfer" will reserve the stock for a maximum of 7 days. In the event that an item is returned as "Address Not Known" or "Not Collected", there will be a further postage charge to re-deliver the item. It is important that you check the accuracy of your address (especially the Post Code) - we copy/paste it for the mailing label. If you wish to have your order sent to an alternative address (such as your workplace), this is fine - just add the "delivery" address during checkout.
We do not have any collection/demo facilities.
Rest of Europe (inc. Ireland)
These items are sent tracked+signed to offer total peace of mind.
- Orders to Europe (inc. Ireland) are sent via International Tracked+Signed, from £9.75/€11 - most items are over 2.5cm thick, so have to go as a "parcel" and attract the higher rate. Delivery time is 3-5 working days for Ireland, Austria, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Sweden and Switzerland - other countries 5-7 days.
Very heavy/bulky items may be sent via UPS if the costings are appropriate. We don't ship enough EU items to get decent "courier" rates (like FedEx, UPS) so our national carrier is used 99% of the time who pass the item to your country's postal service.
We do not ship outside of Europe, sorry. If your Country is in the drop-down box on the Register page, we can ship to you!
Customs/VAT, Import Duties and Delayed Items - this is important!
Although we welcome orders from countries in Continental Europe, there is the chance that you may have to pay a Customs Import Fee. We add a customs declaration to all "non-UK" parcels - these are filled out as accurately as possible and, therefore, you may have to pay a customs/import charge your end based on a % value according to your local regulations. There is no VAT on our products - we are not VAT registered.
A 1-3 business day delay at Customs is not uncommon - please blame the 52% who said "no" to all the nice things about the European Union.
Royal Mail deem an item "lost" after 10 working days, an International item due-date+20 working days from posting.
Out of Stock Items
Each item has a stock-level indicator allowing you to see how many we have available. If you see that the item is out of stock, please check the homepage before enquiring as some products have a rapid turnaround. The checkout will NOT let you purchase if we don't have the stock available.
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